RUNLINE Terms and Conditions

Last updated: 29 August 2026

1. Scope & Subject of the contract

These terms and conditions apply to all users of the RUNLINE app, the beta versions and associated app services. They apply in particular if you download the app, create a user account, use RUNLINE services, take out paid content, stories, in-app purchases or subscriptions, redeem discount or promotional codes or take part in beta tests. These General Terms and Conditions only apply to the runline.eu website to the extent that this is expressly regulated in Section 11. If you do not agree to these terms and conditions, you may not use the app or paid services.

RUNLINE is initially aimed at users in Germany. Subsequent international deployment may require different or additional conditions. Different or supplementary conditions of individual app stores, payment providers or third-party providers may also apply if their services are used.

Term “Stories”: In these terms and conditions, the term “Stories” refers to all running and audio units provided via the app, in particular interactive audio stories, training, guided runs and comparable content. Stories are the unit of content that can be provided free of charge, activated via a subscription or purchased permanently.

2. Registration, minimum age, age groups & Age ratings

• Basic minimum age: RUNLINE is generally designed for users aged 8 and over and may be used from 8 years of age onwards, as long as use is permitted according to the respective App Store age rating, device settings, family approvals and legal requirements. Persons under the age of 8 are not permitted to use RUNLINE or create their own RUNLINE account.
• App Store age ratings: The age information in these terms and conditions describes the minimum usage intended by us. Apple App Store, Google Play or other platforms may rate the app differently or higher based on their own rating, parental protection, family or purchase rules. If an app store imposes a higher age rating, parental approval or other restriction, this may limit actual installation or use.
• Minors and legal guardians: Minors may only use RUNLINE to the extent that this is legally permissible and - if necessary - with the consent or under the responsibility of their legal guardians. Guardians are responsible for appropriately configuring device, app store, family sharing, payment and parental controls settings and for monitoring use by minors.
• Age groups in RUNLINE: RUNLINE currently particularly targets the age groups under 8, 8-11, 12-15 and 16 and over. These age groups are used to display content in an age-appropriate manner and to control certain data protection and cloud functions based on age.
• Age determination: If technically available, RUNLINE can use age range signals from Apple or Google, in particular with the age limits of 8, 12 and 16. If there is no usable platform signal or approval is not given, RUNLINE can use a neutral age query, in particular the date of birth, as an alternative solution. We use this information for age assignment and age-appropriate control of the app.
• Local storage of age group: The age group is generally stored locally on the device and is not synchronized across devices unless we explicitly state otherwise. In the event of a device change, new installation or no platform signal, a new age query may be necessary.
• Restricted mode when age group is unclear: If a reliable age assignment is not possible or the age is not provided, RUNLINE can only be used in a restricted mode. In this mode, no 16+ content is displayed and no sensitive running data such as location, route, distance or speed of individual runs is stored in the cloud.
• Change in age group: If your age group changes, for example because you turn 12 or 16 or a platform signal is updated, RUNLINE may adjust the available content and features accordingly for the future. Runs that were previously only saved locally are not automatically uploaded to the cloud afterwards.
• Age ratings of stories: RUNLINE currently uses the levels “for everyone”, “from 8”, “from 12” and “from 16” for stories. No content is currently published that is intended exclusively for adults aged 18 and over. If we offer 18+ content in the future, we will adjust the age and access controls as well as these Terms and Conditions accordingly.
• Age-appropriate display of content: Stories will only be displayed or activated if they can be used according to the determined or specified age group. Circumventing age restrictions, providing false age information or using third-party accounts to circumvent age ratings is prohibited.
• Own accounts and email/password: RUNLINE can enable your own user accounts, including email addresses and passwords. For underage users, this only applies within the framework of the legal requirements and these General Terms and Conditions. Personal information must be accurate, current and complete.
• Paid content by minors: Minors may only purchase or use paid content, stories, subscriptions or other in-app purchases within the scope of the App Store rules, family sharing, payment sharing and with the consent of their legal guardian. The payment and approval processes generally run via the Apple App Store or Google Play.
• Parent information: RUNLINE provides parent information within the app. This explains in particular the minimum age, age filters, content, location use, cloud rules, purchases, profile picture, deletion and contact options. The parent information does not replace legally required consent if such consent is required in individual cases.
• Profile picture: You can voluntarily use a profile picture. The profile picture doesn't have to be of yourself; you can also use an icon, avatar, or other suitable image. The profile picture is currently not publicly visible, is only used for private display in your account, is not biometrically evaluated and can be deleted or changed. You may only use images to which you own the necessary rights and which do not infringe the rights of third parties.
• No public user content: RUNLINE does not currently offer community features, public profiles, public comments, public leaderboards, or public uploads of user-generated content. The voluntary, non-public profile picture remains unaffected.
• Account Security & Responsibility: You are responsible for keeping your password confidential and preventing unauthorized access to your account. Please inform us immediately if you suspect any unauthorized use of your account.
• Account suspension in case of violation: We may temporarily block, permanently terminate or delete user accounts if there are concrete indications of a violation of these Terms and Conditions, age ratings, legal requirements, third-party rights or security requirements. Legal rights and mandatory information or complaint options remain unaffected.

3. Scope of services, stories, route freedom, AI content, cloud synchronization & Availability

RUNLINE is an interactive sports entertainment app that combines running with stories, tracking, movement interactions and gamification. The exact range of functions may vary depending on the version, operating system, app store availability, selected purchase or subscription model, age group and level of technical development.

• Free choice of route: RUNLINE does not currently provide any specific running routes or routes. You choose your route yourself. The app can give app or movement instructions, such as running faster, running slower, stopping, turning around or jumping. These instructions relate to your movement behavior and not to a specific route, street or area.
• No live tracking and no location sharing: RUNLINE currently does not offer live tracking for other people, location sharing with friends, and public map or route profiles.
• Age-based cloud sync: RUNLINE differentiates between sensitive run data and less sensitive progress and account data. Sensitive running data includes, in particular, location data, GPS route, start and end points, distance and speed of individual runs. Progress and account data includes, in particular, account data, purchase and activation data, story progress, minutes heard, progress data required for billing, streaks, records, total distance, stars, achievements and comparable app progress.
• Users under 16 years of age: For users under the age of 16, sensitive running data, in particular the location, route, distance and speed of individual runs, is not stored in the cloud. This data can be processed locally during an active run and displayed in the local run history on the device. However, they are not available for backup, restore or device switching via the cloud. The date and duration of a run may be processed indirectly to the extent necessary for story progress, minutes heard, streaks, unlocks or billing.
• Cloud data even for those under 16 years of age: Even for users under the age of 16, certain non-public progress and account data can be stored in the cloud, to the extent this is necessary for the account, purchased content, activations, story progress, minutes heard, creator billing, streaks, records, total distance, achievements or device changes. The location, route, distance and speed of individual runs are not included in this cloud data for those under 16 years of age.
• Users aged 16 and over: For users aged 16 and over, cloud sync for run data can be enabled by default so that runs can be backed up, restored and continued to be used if you change devices. RUNLINE clearly states before or during use that running data can be saved in the cloud.
• Disabling cloud sync: Cloud sync for running data can be deactivated. If you deactivate it, sensitive running data such as location, route, distance and speed of individual runs will no longer be stored in the cloud. Certain progress and account data, including but not limited to story progress, minutes heard, purchases, unlocks, streaks, records, and total distance, may continue to be stored in the cloud to enable RUNLINE to function as a cohesive app experience.
• No subsequent automatic synchronization of old local runs: If you move to a higher age group, especially if you turn 16, previously locally saved runs will not automatically be uploaded to the cloud. A later cloud synchronization generally only affects future runs or data if you explicitly activate it or the app transparently provides for this.
• Deletion options: You can delete your account and delete individual runs. Details on data processing, storage period and deletion are governed by the data protection declaration.
• AI-powered content: RUNLINE may contain content that was created, edited or produced in whole or in part with the support of artificial intelligence, e.g. E.g. texts, voices, language versions, music, sound effects, images for stories or editorial variants. We provide transparent information about whether and to what extent AI content or AI-supported production steps were used in the respective stories. Individual stories can be completely human-created, partially AI-supported, or more AI-supported.
• Content changes: We may change, expand, replace or remove content and functions of the app, in particular stories, game mechanics, AI-supported elements, statistics, technical functions and beta functions, to the extent necessary or appropriate for technical, legal, security, economic or editorial reasons. There is no entitlement to permanent availability of certain stories, chapters, game functions or beta functions unless expressly agreed otherwise.
• Availability: We strive to ensure reliable operation, but cannot guarantee uninterrupted or error-free availability. Maintenance, updates, app store checks, device or operating system changes, network problems, GPS inaccuracies or unforeseeable technical disruptions may lead to restrictions.
• No medical service: RUNLINE is not a medical product and does not replace medical advice, diagnosis, treatment, therapy or individual training support. Content about training, health or exercise provides general information and motivation.

4. Health, Safety, Environment & Liability

Because RUNLINE motivates physical exercise outdoors and combines audio content with real-life running actions, your safety takes priority over every story, every challenge and every app instruction.

• Use at your own risk: You use the app and carry out stories, challenges or other activities at your own responsibility. Pay attention to your body, your surroundings and the actual conditions on site at all times.
• Health condition: You should only use RUNLINE if you are physically able to perform the activity safely. If you have previous illnesses, pain, dizziness, shortness of breath, pregnancy, a long break from sports or other uncertainties, you should seek medical advice before use and stop the activity immediately if symptoms occur.
• Own route responsibility: Since RUNLINE does not specify specific routes, you are responsible for choosing a suitable, safe and legally permissible running route. Do not choose a route that takes you over dangerous, forbidden or unsuitable areas.
• Priority of the real environment: App instructions, audio effects, training instructions and game mechanics are always secondary to the real environment. Only follow an instruction if you can do it safely and legally. If an instruction seems unsafe, ignore it, pause the app, or abort the run.
• Road traffic, StVO and local rules: You must comply with the road traffic regulations (StVO), traffic signs, traffic lights, directions, parking rules, house rules, closures, official instructions and other applicable regulations at all times. Only cross streets, intersections, railroad crossings or other dangerous areas if it is permitted and safe to do so.
• Dangerous areas and other people's properties: You must not enter any area where you are not allowed to walk or which is visibly dangerous. These include, in particular, railway tracks, railway tracks, construction sites, cordoned off areas, private property, company premises, streets without a safe walking area, water areas, steep slopes, dark or confusing areas and areas with special protection or access bans.
• Attention and Audio Usage: Adjust the volume and headphones so that you can hear traffic, warning signals, other people, animals, and other ambient noise. Don't be so distracted by stories, music, sound effects or gamification that you miss dangers.
• Weather, visibility and equipment: Consider weather, temperature, slippery conditions, darkness, visibility, terrain, clothing, shoes, battery level and network coverage. Only choose routes and intensities that suit your experience, health and conditions.
• Minors: Legal guardians are responsible for ensuring that underage users only use RUNLINE in an age-appropriate, safe manner and within the scope of these Terms and Conditions. This includes in particular observing the age ratings of the stories, selecting suitable content and monitoring their use.

Limitation of liability: We have unlimited liability for intent and gross negligence as well as in accordance with the Product Liability Act. We are only liable for minor negligence - except in the case of injury to life, body or health - if essential contractual obligations (cardinal obligations) are violated. In this case, liability is limited to the foreseeable damage that is typical for the contract. Mandatory statutory consumer rights remain unaffected.

5. Subscriptions, Stories, Individual Purchases, Payments & Promotions

• Freemium model: RUNLINE can be offered as a freemium model. Certain content, features, stories or usage quotas may require a paid subscription, an in-app purchase, a permanent purchase of individual stories or another paid offer.
• Subscriptions: If you take out a subscription, you will receive access to the premium content or usage quotas included in the offer for the duration of the subscription. After the subscription has expired, canceled or otherwise terminated, only premium stories and premium functions activated via the subscription will be deactivated unless they were also purchased permanently.
• Permanent Purchases of Stories: Premium Stories can be purchased permanently if this purchase option is offered. A permanent purchase means that the respective stories in your user account will be activated for private use within the app for an unlimited period of time. No ownership of the content is transferred. Availability only exists as long as RUNLINE is operated, the respective service is available and the necessary technical, legal and licensing requirements exist. No additional offline, export or download availability independent of the operation of the app is guaranteed.
• Offline downloads: If we offer an offline function, certain stories can be downloaded or cached onto a device within the app. Such downloads can only be used within the RUNLINE app and may not be exported, copied, passed on, played outside the app or bypassed technical protection measures. Offline downloads can be deactivated or deleted upon logout, device change, app uninstallation, subscription expiration, license end, security reasons, technical changes or discontinuation of the service. For subscription content, offline use only exists during an active subscription; for long-term purchased stories only to the extent described above.
• Free trial memberships: We can offer free trial periods. Unless otherwise stated in your Apple or Google account terms or store settings, trial periods may automatically convert to a paid subscription upon expiration if not canceled in a timely manner.
• Purchases by minors: Minors may only purchase or use paid content, stories, subscriptions or other in-app purchases with the consent of their legal guardian and within the framework of the App Store rules. Payment and the respective purchase authorization are generally made via the Apple App Store or Google Play and the family, payment and child protection settings set up there.
• Promo Codes, Discount Codes and Crowdfunding Rewards: Promo codes, discount codes, beta access, crowdfunding rewards or special promotions only apply to the conditions communicated in each case and may be limited in time, content, quantity or region. Crowdfunding rewards can be processed in particular via discount codes or activation codes. A cash payment is excluded unless expressly stated otherwise.
• Referral programs and competitions: Referral programs, competitions, challenges, raffles or similar promotions are subject to separate conditions of participation. These conditions are provided in connection with the promotion and take precedence over these general terms and conditions for the respective promotion to the extent that they contain more specific regulations.
• Push reminders: RUNLINE can offer push reminders or local notifications that you set yourself, e.g. B. Running or training reminders. You can change or disable notifications at any time in the app or in the device settings. Timely delivery of push messages cannot technically be guaranteed.
• Invoice: Payment for app subscriptions, stories and in-app purchases is generally made via your respective App Store account (e.g. Apple ID or Google Play account) or via a payment method offered by us. The payment, refund and subscription conditions of the respective provider also apply.
• Automatic renewal: Subscriptions will automatically renew if they are not canceled in good time before the end of the current period. The specific notice periods and settings can be found in the respective app store or the offer displayed when the contract is concluded.
• Termination: Deleting the app does not end a subscription. If you subscribed through Apple or Google, you will need to cancel your subscription through your Apple or Google account store settings. If you have signed up using another payment method, the cancellation options provided there apply.
• Payment support: If you have technical problems with the activation after a successful purchase, you can contact us at info@runline.eu contact. Depending on the payment method, refunds or payment disputes may have to be processed additionally or primarily via Apple, Google or the respective payment provider.

6. Right of withdrawal for digital content and digital services

Cancellation policy

You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day the contract is concluded.

To exercise your right of withdrawal, you must contact us (FitCode-XR GmbH, Grasserstraße 10, 80339 Munich, email: info@runline.eu) inform you of your decision to withdraw from this contract by means of a clear statement (e.g. by letter or email). You can use the sample cancellation form below, although this is not mandatory.

To meet the cancellation deadline, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we must repay all payments that we have received from you immediately and no later than fourteen days from the day on which we received notification of your revocation of this contract. For this repayment, we generally use the same payment method that you used for the original transaction, unless expressly agreed otherwise. For purchases made via the Apple App Store or Google Play, the refund can be technically and legally processed via the respective App Store; its reimbursement processes may apply additionally. Your legal rights remain unaffected.

Expiry of the right of withdrawal for digital content and digital services

For digital content that is not delivered on a physical data carrier, your right of cancellation may expire prematurely if you have expressly agreed that we will begin providing it before the cancellation period expires, you have confirmed that you will thereby lose your right of cancellation, and confirmation of this has been provided to you on a durable data carrier (e.g. by email).

For digital services, your right of withdrawal may expire prematurely under the legal requirements, in particular if the service has been fully provided after you have expressly agreed that we will begin the service before the end of the withdrawal period and you have confirmed that you will lose your right of withdrawal if the contract is fully fulfilled. If you have requested that the service begin during the revocation period, in the event of a revocation, compensation may apply for services already provided, provided the legal requirements are met.

Sample cancellation form

(If you want to cancel the contract, you can fill out this form and send it back to us.)

To FitCode-XR GmbH, Grasserstraße 10, 80339 Munich, email: info@runline.eu:

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*):

Ordered on (*)/received on (*):

Name of consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only for paper notification):

Date:

(*) Delete what is not applicable.

7. Rules of conduct & Account suspension

In order to ensure a fair, safe and lawful experience, the following behavior is specifically prohibited:

• manipulation & Cheating: Using GPS spoofers, location manipulation software, bots, scripts, automations, or other means to manipulate running data, story progress, challenges, rewards, age ratings, discount codes, or billing features.
• Overload and security attacks: Use of malware, DDoS methods, scraping, reverse engineering, unauthorized access, circumvention of technical protection measures or other attacks on RUNLINE, our systems or accounts of other users.
• Legal violations: Use the Services to violate any law, third party rights, copyright, trademark right, privacy right, privacy right or contractual obligation.
• Prohibited communication: Insults, harassment, threats, hate speech, discriminatory content, spam or other inappropriate behavior towards RUNLINE, the support team, partners or other parties is prohibited.

If violations occur, we may remove content, restrict functionality, temporarily suspend accounts, terminate contracts or delete accounts. We take into account severity, repetition, impact and legal requirements. Statutory rights and mandatory complaints or legal remedies remain unaffected.

8. Special Provisions for Beta Testers and Feedback

If you participate in RUNLINE's closed or open beta tests (e.g. via TestFlight, Google Play Beta or direct invitation), the following additional provisions apply:

• Beta versions: Beta versions may be unfinished and contain bugs, crashes, data loss, incomplete content, changed features or limited availability. They are used for testing, feedback and development purposes and are not intended for long-term, trouble-free use.
• Feedback: If you give us ideas, suggestions for improvements, error reports or other feedback, we may use this feedback free of charge, with no time or space restrictions, for the development, improvement, marketing and operation of RUNLINE, to the extent permitted by law. This does not give rise to any claims for compensation unless otherwise expressly agreed.
• Confidentiality: Content from closed beta tests that is not published publicly, in particular unpublished stories, screens, features, story mechanics, technical details or access data, must be treated confidentially. Such information may not be published, disclosed or shared on social media without our prior written consent.
• Access data: Beta access is personal and may not be shared without permission. We may terminate beta access if necessary for technical, organizational, legal or security reasons.

9. Intellectual Property & End User Rights of Use

All content within the app - in particular source codes, software, databases, texts, stories, voiceover performances, music, sound effects, artwork, logos, graphics, brands, designs, logic, game mechanics and other content - are protected by copyright, trademark or other rights and are the property of FitCode-XR GmbH or our respective licensors.

You are granted an exclusively personal, non-exclusive, non-transferable, non-sublicensable and revocable license to use RUNLINE and the content provided therein privately and non-commercially within the scope of these Terms and Conditions and the selected offer. Reproduction, making publicly available, editing, distribution, forwarding, extraction, decompiling, circumventing technical protection measures, commercial use or other use outside of the intended use of the app is prohibited without our express consent unless permitted by law.

Stories purchased permanently only extend the temporal scope of your private usage license for the respective content within the app and only in accordance with these Terms and Conditions. You do not transfer ownership, copyright, or rights to distribute, publish, edit, extract, externally store, or commercially exploit.

These General Terms and Conditions only regulate the rights of the end users. Rights and obligations of authors, speakers, musicians or other creators are regulated in separate contracts.

10. Special clauses for Apple App Store & Google Play (EULA)

If you download the app via the Apple App Store or the Google Play Store, the following additional provisions apply to the extent required by the respective App Store terms and conditions:

11. Information about the runline.eu website

The website runline.eu serves as a marketing and information site about RUNLINE, the app and other activities of FitCode-XR GmbH. No user accounts are currently managed via the website, no app content is activated and no app subscriptions are taken out.

The information on the website is carefully created and regularly checked. However, we do not guarantee that all information is complete, correct and up-to-date at all times. The information that is displayed to you when concluding the contract, when purchasing, in the app or in the respective app store or payment processes is binding.

If the website refers to or links to offers, websites or content from third parties, we do not adopt this content as our own. The respective providers are responsible for third-party content. If we become aware of illegal content or illegal links, we will check these within the framework of the legal requirements and take the necessary measures.

The processing of personal data when using the website is explained in the data protection declaration. You can find the legally required provider information in the imprint of the website.

12. Changes to the Terms and Conditions

We may change these General Terms and Conditions with effect for the future if there is an objective reason for doing so, in particular changes to the app, legal requirements, case law, technical requirements, security requirements, payment processes, age or youth protection functions, data protection functions or business models. We will inform you of any significant changes in a timely manner in an appropriate manner, e.g. B. in the app or via email. Where required by law, we will obtain your consent. If you object to a required change, we may be entitled to terminate the usage relationship or to no longer provide affected functions.

13. Final provisions

• Applicable law and mandatory consumer protection rights: The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer and have your habitual residence outside of Germany, especially in another EU/EEA state, this choice of law does not mean that you are deprived of the protection of the mandatory consumer protection regulations in your country of residence. Such mandatory consumer protection regulations remain unaffected.
• Place of jurisdiction: Munich is the exclusive place of jurisdiction for all disputes arising from this contract if you are a merchant, a legal entity under public law or a special fund under public law. The statutory place of jurisdiction applies to consumers.
• Severability clause: If individual provisions of these General Terms and Conditions are or become ineffective, the effectiveness of the remaining provisions remains unaffected. Invalid provisions are replaced by statutory regulations.
• Contact: FitCode-XR GmbH, Grasserstraße 10, 80339 Munich, email: info@runline.eu